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Dispatch / Delivery Coordinator

Fitch Lumber & Hardware Company
Job Description
Fitch Lumber Company has built a long-standing reputation for quick, efficient lumber and building material delivery.  Planning and scheduling delivery loads is critical to the success of quickly and accurately supplying material to the customer.  The Lead Dispatcher coordinates drivers and vehicles to deliver lumber and building material to construction jobsites in a timely and efficient manner.  Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers.  Manages and records driver assignments, delivery times, and other transportation data in a computer database to track metrics.  Ensures drivers are compliant with all DOT, state, local, and company regulations.  Reports to the Operations Manager.  The Lead Dispatcher works independently within established procedures associated with the specific job function.  Prefer experience in the Lumber and Building Materials industry.  Requires 3-5 years of related experience.  Requires a high school diploma.  
Must have good communication skills, both verbally and electronically.  Be levelheaded and a quick thinker.
Schedule deliveries of lumber and building materials to customer sites as efficiently as possible.
Organize outgoing orders into delivery manifest for current day and upcoming days.
Assign Truck Drivers to routes.  Maintain constant contact with Truck Drivers through telephone communications.  Monitor vehicle GPS Tracking software.
Communicate and resolve delivery problems directly with Sales Team and/or Customers with the assistance of the Operations Manager.
Attend and participate in all Company sponsored training programs as required.
Perform any other duties, responsibilities or tasks as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED); and three to four years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as board feet, square feet, inches to feet.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.  Ability to think and be able to change direction quickly.

A valid driver's license of North Carolina.  Forklift Certified.

Good interpersonal communication and Customer Service skills are necessary.  Knowledge of building materials products and lumber required.  Must be organized.  Previous experience in a lumber and building materials facility is highly preferred.

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  
The Associate must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.  While performing the duties of this job, the Associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.

The work environment characteristics described here are representative of those Associate encounters while performing the essential functions of this job.
While performing the duties of this job, the Associate regularly works in outside weather conditions and is occasionally  exposed to fumes or airborne particles and toxic or caustic chemicals.  The noise level in the work environment is usually loud.
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