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Showroom Sales Representative - Wilkinson Supply Co.

Wilkinson Supply Company
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Job Description

The Showroom Sales Representative serves as the face of the company in a high-end, customer-focused retail/wholesale showroom. This role is responsible for providing consultative sales support, demonstrating products, entering orders, and coordinating with outside sales and vendor reps. The ideal candidate brings excellent communication skills, a design-conscious eye, and a passion for delivering exceptional customer experiences.

Essential Responsibilities

  • Welcome customers and guide them through product selections based on their needs, style, and budget.

  • Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.

  • Generate and follow through on sales quotes and orders using the company’s ERP or POS system.

  • Coordinate project timelines, specifications, and order details with customers and outside sales representatives.

  • Maintain accurate customer records and communications in CRM or tracking systems.

  • Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.

  • Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.

  • Assist with occasional in-showroom events, vendor showcases, and design consultations.

  • Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.

  • All other duties as assigned.

Qualifications & Skills

Required:

  • High school diploma or GED.

  • Previous sales experience in plumbing, lighting and or appliances preferred.

  • Excellent interpersonal and active listening skills with a focus on consultative selling.

  • Basic proficiency in Microsoft Office and ability to learn ERP/POS systems.

  • Strong attention to detail and organizational skills.

  • Ability to work retail hours including occasional Saturdays.

  • 3+ years of showroom sales experience

Preferred:

  • Experience in kitchen and bath, lighting, or interior design-related industries.

  • Prior plumbing experience 

  • Familiarity with showroom sales or project-based selling.

  • Design sensibility or background in architecture, interiors, or visual merchandising.

  • 2+ years of experience in customer-facing sales, retail, or design consultation roles.

Contact Information

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